We’re here to help with sales questions, setup support, and billing. Typical response: within 1 business day (Mon–Fri). For urgent deliverability issues, mention “Urgent” in the subject and include your order email.
- Email: olly.dubois@enfrance.eu
- Address: 16500 Confolens, France
Select the topic that best fits your request so we can route it quickly:
- Sales – Questions about addresses, subdomains, or which plan fits.
- Support – Setup, forwarding, DNS, deliverability.
- Billing – Invoices, renewals, VAT, refunds.
- Partnership – Agencies, resellers, collaborations.
Pre‑sales checklist (optional, helps us reply faster):
- Your desired email/subdomain (e.g., yourname@enfrance.eu or studio.enfrance.eu)
- Preferred setup: forwarder or full mailbox
- If migrating, current provider and timeline
- Any must‑have features (aliases, SPF/DKIM/DMARC, custom DNS)
Emergency and escalation: If email delivery is failing for active orders, write “Urgent” + your order email in the subject. We prioritize within business hours and best effort outside hours.
Direct contact
- Email: olly.dubois@enfrance.eu
- Address: 16500 Confolens, France
Hours: Mon–Fri, business hours (CET). Responses within 1 business day.
We collect only what we need to answer your request (name, email, message, and topic). We store it securely and keep it only as long as necessary to provide support and meet legal obligations. You can request access, correction, or deletion at any time by emailing olly.dubois@enfrance.eu.
Details: see our full Privacy Policy and Terms for lawful bases, processors, and your GDPR rights.